Need Remote Support Now?

If you've been directed here by a Consulting One support representative, click one of the following icons to download our support software to your computer. Note that the mac version requires downloading, unzipping and copying to your apps folder before running it.

Consulting One Remote Access and Support over the Internet Consulting One Remote Access and Support over the Internet


New Customers

If you'd like to work with us please fill in the New Customer Application form. Our Accounts department will set you up in our system and an account manager will be in touch. If you have an urgent requirement or wish to speak to us about our services please contact us to do so.

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Customer Portal

Existing customers have access to our Customer Portal to create and view tickets, invoices, assets and much more. Some documentation is also available.

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Support Request Procedure

For existing customers a number of methods are available for registering a work request and having it attended to as quickly and efficiently as possible.

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Managed Maintenance Services

Our Managed Maintenance Service consists of a regularly scheduled onsite visit to perform maintenance on servers and workstations, and other technology-related tasks as required.

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Downloadable Forms - Credit Card Authorisation

Credit Card authorisation can be submitted for regular monthly billing amounts, as well as a standing payment plan for authorised purchases of hardware and software.

pdf_icon Consulting One Credit Card Authorisation Form - Please complete the form and email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . One of our team will contact you for additional details.


Downloadable Content - Whitepapers and Guides

Find below a collection of White Papers, Guides and other downloadable documents. Please note that all information contained in our downloadable content belongs to Consulting One and may not be re-used or distributed in any way without our permission.

pdf_icon Small Business Server Solutions Guide 2011 - Consullting One is an expert at implementing Microsoft Small Business Server 2011 (SBS 2011). When designing our solutions we typically discuss our design decisions with our customers and explain each of the line items on our quotes and in our proposals. This document is a basic guide to some of the relevant information that we would discuss with the customer.